Terms and Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply Camp Cooper services to children (“Campers”). By submitting a Camper Application you agree to these terms personally and on behalf of the Camper you enrol. By submitting a Camper Application you confirm that you are the parent or legal guardian of the Camper and that the details of your legal relationship with the Camper as specified in the Camper Application are true and accurate.
1.2 Why you should read them. Please read these terms carefully before you submit your Camper Application to us. These terms tell you who we are, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are International Summer Camp UK Ltd a company registered in Scotland. Our company registration number is SC401612 and our registered office is at Glenarden, Fetlar Road, Bridge of Weir, Renfrewshire, PA11 3AX.
2.2 How to contact us. You can contact us by writing to Hiran Silva (email@example.com) or Donna McGuire-Silva (firstname.lastname@example.org) at the email addresses set out in this paragraph or at Glenarden, Fetlar Road, Bridge of Weir, Renfrewshire, PA11 3AX.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Camper Application.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your Camper Application. Our acceptance of your Camper Application will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your Camper Application. If we are unable to accept your Camper Application, we will inform you of this and will not charge you for the camp. This might be because the camp you have requested is full, because we have identified an error in the price of the camp or because we are unable to support the medical and/ or behavioural problems which you have detailed in the Camper Information Form.
4. Our rights to make changes
Although we have made every effort to detail programmes, activities, itineraries, excursions and the camp location on our website accurately, we cannot guarantee that there will be no changes to the camp services. We reserve the right to make changes to camp services (including programmes, activities, itineraries, excursions, the camp location, age brackets and our personnel) as we think fit and without notice.
5. Your rights to make changes
If you wish to make a change to your Camper Application please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the camp or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9- Your rights to end the contract). Please note that registrations are not transferable.
6. Travel and Transport
6.1 Passport. A valid passport is essential for travel to the UK with an expiry date of at least 6 months beyond the end date of the Camper’s visit.
6.2 VISA. In the event that the Camper requires a VISA, it is your responsibility to ensure the requisite VISA is obtained in sufficient time.
6.3 Travel Information. You must provide us with the requested travel information for the Camper before 1st May in the year on which the Camper is attending the Camp. We require to see evidence that a return flight has been booked.
6.4 Transfers to and from the Camp Location (Ardvreck School, Gwydyr Road, Crieff, Scotland, PH7 4EX). Providing that Campers arrive and are due to depart within the designated collection/ drop-off times (as notified on our website), all Campers arriving and departing from Edinburgh Airport on dates agreed between us and you shall be transferred to and from the Camp Location for no additional fee.
6.5 Travel Insurance. We strongly advise all Campers to take out appropriate and adequate travel insurance cover against all losses and liabilities, including cancellation, personal accident, lost property and all other risks that are normally insured against by a person travelling overseas.
7. Camper Information and Medical Attention
7.1 Camper Information Form. In addition to a completed Camper Application, for each Camper we require a completed Camper Information Form. Camper Information Forms are available on our website.
7.2 You must tell us about any medical and/ or behavioural issues or conditions and/ or dietary requirements of Campers. It is imperative that we are notified in writing on the Camper Information Form of any medical, health problem or allergy; any history of a learning difficulty; any disability, additional education need or any behavioural, emotional and/or social difficulty; any family or other circumstances or court order which might affect the Camper’s welfare or happiness or any concerns about the Camper’s safety whether long term or short term. In the event of any such issues becoming apparent following submission of the Camper Information Form, these must be notified to us as soon as possible and, in any event, within 7 days of commencement of the Camp. We are sensitive to allergens but cannot guarantee their exclusion from the Camp.
7.3 If a Camper falls ill or has been in contact with anyone with an infectious or contagious disease within 21 days of Camp commencing you must tell us. On request, you will provide a medical certificate from a doctor confirming that it is safe for the Camper to attend at the Camp.
7.4 Medical Attention. If the Camper requires urgent medical attention while under our care, all reasonable efforts will be made to obtain your prior consent. However, if it is not practicable for us to contact you in time (for example because the Camper requires urgent medical treatment recommended by a doctor or other medical practitioner), you authorise us to consent on your behalf to the Camper receiving emergency medical treatment (including blood transfusions within the United Kingdom, general anaesthetic and operations under the National Health Service and where certified by an appropriately qualified person as necessary for the Camper’s welfare.) You also agree to us giving first aid medical care if required.
7.5 In case a camper requires medical attention after the session has finished. Our duty of care for campers ends at the end of the enrolled session. A pickup should be arranged within 48 hours of the session ending.
7.6 The cost of extra nights at Camp Cooper. If for any reason a camper needs to stay extra nights at Camp for whatever reason, medical or otherwise, the cost of this is £100 per night and must be paid before the camper leaves Camp.
8. Price and payment
8.1 Where to find the price for Camp Cooper. The price of Camp Cooper will be the price indicated on our website when you placed your Camper Application. We take all reasonable care to ensure that the price of the camp advised to you is correct. However please see clause 8.2 for what happens if we discover an error in the price of the camp you ordered via our Camper Application.
8.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the camp sessions we sell may be incorrectly priced. We will normally check prices before accepting your Camper Application so that, where the camp's correct price at your Camper Application date is less than our stated price at your Camper Application date, we will charge the lower amount. If the camp's correct price at your Camper Application date is higher than the price stated to you, we will contact you for your instructions before we accept your Camper Application.
8.3 When you must pay and how you must pay. We accept payment with debit card or credit card (except for American Express) or by way of bank transfer. Details of our bank account are available from Hiran Silva (email@example.com) or Donna McGuire-Silva (firstname.lastname@example.org). Payment must be made in GBP Sterling.
You must pay an advance payment equivalent to £250 per week of the Camp (“Deposit”). (So if in your Camper Application you order a four week camp, the deposit will be £1,000.) The Deposit is payable at the same time as you submit your Camper Application. The Deposit is non-refundable unless we do not accept your Camper Application.
We will invoice you for the balance of the price of the Camp following acceptance of the Camper Application and such invoice is payable in full by 1st June in the year of the Camp the subject of your Camper Application.
In the event that your Camper Application is submitted on or after 1st June in the year of the Camp the subject of your Camper Application, the price of the Camp must be paid in full on submission of your Camper Application.
8.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Bank of Scotland PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
8.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
8.6 What does the price include?
The Schedule at the end of these terms sets out what the price includes and some stated exceptions.
9. Your rights to end the contract
9.1 You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:
(a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;
(b) If you have just changed your mind about the Camp , see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(c) In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.4.
9.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for the Camp (so long as the Camp has not already been provided to the Camper). The reasons are:
(a) we have told you about an error in the price of the Camp and you do not wish to proceed;
(b) we have suspended or ceased the Camp; or
(c) you have a legal right to end the contract because of something we have done wrong.
9.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. You have 14 days after the day we email you to confirm we accept your Camper Application to change your mind. However, once the Camp has commenced you cannot change your mind, even if the period is still running.
9.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for camp services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and, assuming that you end the contract before 1 June in the year of the Camp the subject of your Camper Application, we will refund any sums paid by you for a Camp not provided but we may deduct from that refund the advance payment Deposit as compensation for the net costs we will incur as a result of your ending the contract If you end the contract after 1 June in the year of the Camp the subject of your Camper Application no refund shall be made unless clause 9.5 applies.
9.5 Ending the contract due to medical reasons affecting the Camper. If you end the contract before it is completed due to medical reasons affecting the Camper we shall refund all monies to you (except for the Deposit which shall be retained as compensation for the net costs we will incur as a result of your ending the contract) subject to you providing us with a letter (in a form reasonably acceptable to us) from a doctor confirming that the Camper is not fit to attend the Camp.
10. How to end the contract with us (including if you have changed your mind)
10.1 Tell us you want to end the contract. To end the contract with us, please email us at email@example.com. Please provide your name, home address, details of the Camper and, where available, your phone number and email address.
11. Our rights to end the contract
11.1 We may end the contract if you break it. We may end the contract if you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due or where you withhold any important information from us about the Camper.
11.1 You must compensate us if you break the contract. If we end the contract in the situation set out in clause 11.1 we will not refund you your Deposit as it will be retained as compensation for the net costs we will incur as a result of your breaking the contract.
11.2 If the Camp is cancelled by us for any reason, our liability to you shall not exceed the price you have paid for the Camp.
12. If there is a problem with the Camp
12.1 How to tell us about problems. If you have any questions or complaints about the Camp, please contact us. You can contact us by writing to Hiran Silva (firstname.lastname@example.org) or Donna McGuire-Silva (email@example.com) at the email addresses set out in this paragraph or at 3 Woodburn Place, Houston, Renfrewshire, PA6 7NA
13. Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights.
13.3 Unless you notify us to the contrary, you consent to the Camper participating, under proper supervision, in contact and non-contact sports and other activities as part of the normal Camp programme which may entail some risk of physical injury. You acknowledge that while we will provide appropriate supervision the risk of injury cannot be eliminated. As detailed on our website, Camp Cooper may involve taking Campers to activities/ places run by third party providers (eg high ropes courses, roller disco etc). You hereby consent to the Camper taking part in such activities and agree and consent to us signing on your behalf any waivers or disclaimers as may be required for third party activities.
13.4 Subject to the foregoing provisions of this clause 13, our total liability to you under or in relation to these Terms and Conditions (including for negligence or breach of statutory duty but in any event excluding loss of life or personal injury) shall be capped at the total amount of the price received by us in respect the of the Camper.
13.5 We are not responsible for delays outside our control. If our supply of the camp is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
13.6 We provide no warranty for goods, materials, equipment or services manufactured or supplied by third parties, but shall use our reasonable endeavours to ensure that any warranties granted by third party manufacturers or suppliers are assigned to you, where required.
14. Acts and/ or omissions of Campers
14.1 Camper Code of Conduct. It is a condition of attending the Camp that the Camper complies with our Camper Code of Conduct as amended from time to time. In the event that a Camper fails to adhere to the Camper Code of Conduct this may result in his/ her participation in the Camp being terminated immediately without refund and the Camper may be sent home at your expense. In any event, we are entitled to exercise a wide discretion when deciding whether Campers should be excluded from any activity on the grounds of safety or unsuitability.
14.2 Smoking, Alcohol and Drugs. Possessing, using or consuming alcohol, cigarettes or drugs is strictly prohibited at the Camp. In the event that a Camper fails to adhere to this condition this may result in his/ her participation in the Camp being terminated immediately without refund and the Camper may be sent home at your expense.
14.3 Personal Searches. We are entitled to exercise a wide discretion and search the bags and personal property of Campers in circumstances we consider to be reasonable.
14.4 Jewellery, Electronics, Valuables and Lost Property. We are not responsible for any jewellery, electronics or other valuables brought to the Camp by Campers. We are not responsible for any property left at the Camp by Campers; we may dispose of any such property if not claimed and collected by you within 7 days of the end of Camp.
14.5 You shall be liable for any and all costs, charges, expenses and liabilities that might arise in respect of damage to any of our property where the Camper (acting alone or with others) has caused loss or damage to our property or the property of any other person (fair wear and tear excluded).
15. Camper Wellbeing
While the Camper is at Camp, we shall do all that is reasonable to safeguard and promote the Camper’s welfare and safety. We shall respect the Camper’s human rights and freedoms but shall balance them with the lawful needs and rules of our Camp and the rights and freedoms of others.
We may disclose information to third parties on a need to know basis where necessary to safeguard or promote the Camper’s welfare or to prevent a risk of serious harm to the Camper or another person at the Camp.
16. How we may use your personal information
17. Other important terms
17.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
17.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Scots law and you can bring legal proceedings in respect of Camp Cooper in the Scottish courts.
-What the Price includes?
-Food and Drink (save for any optional snack)
-Supervision and Instruction
-Entertainment and Activities
-Airport/ train station pick-up/ drop off subject to the same being within notified times
What is NOT included?
-Transport to and from home city to airport/ train station
-Pocket money for souvenirs etc
-Recorded delivery of VISA letter
-Airport/ train station pick-up/ drop off if out with notified times